Privacy Policy - Portnoyscomplaint

1. Introduction

At Portnoy’s Complaint (portnoyscomplaint.com), we are committed to respecting and protecting your privacy. We recognize the importance of safeguarding personal data and are fully committed to processing such data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or interact with our website and services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and customers interacting with portnoyscomplaint.com. For the purposes of the GDPR, the data controller is the legal entity operating portnoyscomplaint.com, responsible for determining the purposes and means of processing your personal data. Should you have any questions about how your data is handled, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Includes information about your interaction with our website, such as IP addresses, browser types, time zone settings, page views, referring URLs, and session durations.

b. Account Data
Includes data you provide when creating a user account, such as your full name, mailing address, email address, phone number, and authentication credentials.

c. Profile Data
Includes query history, saved preferences, purchase history, and behavioral metrics derived from how you interact with content and services on portnoyscomplaint.com.

d. Communication Data
Includes information contained in your communications with us, including support requests, emails, feedback, complaint submissions, and metadata associated with correspondence.

e. Technical Data
Includes information about the devices you use to access our services, such as device type, operating system, unique device identifiers, hardware settings, language preference, mobile network data, and system configuration data.

f. Transaction Data
Includes records of products or services purchased through our website, billing and delivery details, payment method, and payment confirmations. Please note we do not store full credit card numbers or CVV codes, which are handled securely by third-party payment processors.

g. Preference Data
Includes your marketing and communication preferences, language settings, and interest information that helps us personalize user experience and marketing communications.

4. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

– Consent: Where you have explicitly given us permission to process your data (e.g., opting into newsletters).
– Contractual Necessity: Where processing is required to fulfill a contract between you and portnoyscomplaint.com.
– Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
– Legitimate Interests: Where processing is required for our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms (e.g., service analytics, fraud prevention, and website optimization).

5. Your Rights

Under data privacy laws, you have the following rights with respect to your personal information:

– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may ask us to correct inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, subject to legal and contractual obligations.
– Right to Restrict Processing: You can request that we limit processing of your data in certain circumstances.
– Right to Data Portability: You may obtain and reuse your data across different services in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected] with your request.

6. Security Measures

We implement comprehensive security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted transmissions (e.g., via TLS), access controls, secure storage practices, regular data backups, and staff training in privacy and data security protocols. Access to personal data is limited on a need-to-know basis.

7. International Transfers

We may transfer certain data across borders to partners or service providers located outside of your jurisdiction, including to countries that may not offer the same legal protections as your own. Where such transfers occur, we implement appropriate safeguards as prescribed by GDPR, including Standard Contractual Clauses approved by the European Commission and supplementary security protections as necessary.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law. Retention periods vary by data type:

– Usage and Technical Data: Up to 24 months for analytics and security.
– Account and Profile Data: For the duration of account activity plus 12 months after closure for audit and legal purposes.
– Communication Data: Up to 36 months unless required longer for legal claims.
– Transaction Data: Retained for at least 7 years in line with legal and tax obligations.
– Marketing Preferences: Retained until you withdraw consent.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance site functionality, analyze performance, personalize content, and deliver tailored ads. Cookies used include:

– Essential Cookies: Necessary for core website functionality (e.g., login, security).
– Functional Cookies: Enable enhanced personalization features (e.g., remember preferences).
– Analytics Cookies: Help us understand user behavior and improve user experience.
– Performance Cookies: Monitor site speed, error rates, and load balancing.

10. Cookie Management & Compliance with GDPR & CCPA

Upon your first visit to portnoyscomplaint.com, a consent banner allows you to manage your cookie preferences in compliance with GDPR and CCPA. You may accept or reject non-essential cookies and can update these choices at any time using our Cookie Settings tool. California residents also have the right to opt out of “sales” or “shares” of personal data under the CCPA using an accessible Do Not Sell or Share My Personal Information link.

11. Special Protections for Children

Portnoy’s Complaint and its services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that data has been collected from a child without verified parental consent, we will take steps to delete such information promptly.

12. Policy Updates & User Notifications

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. Users will be notified of material changes via email (where consent has been provided) or through prominently displayed notices on portnoyscomplaint.com. Continued use of the website after any such update constitutes your agreement to the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

We are committed to upholding the highest standards of privacy and data protection and will address your inquiries in accordance with applicable legal frameworks.

Portnoy’s Complaint affirms its compliance with relevant privacy legislation and encourages you to reach out with any concerns regarding the handling of your personal information.